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Shane Albertin

Systems, Help Desk

Schenectady, NY

SAlbertin@live.com

1.518.618.2445

Skills

Windows 7/10

95%

Windows Servers

70%

Data Analysis & Reporting

85%

Help Desk & Technical Support

80%

Vendor & Customer Relations

100%

Education & Development

A.A.S Business Administration | SUNY Schenectady
– Multi-Year Deans & National Dean's List recipient

Microsoft Technology Associate 2013

Continuing Education - Current Studies

  • SQL
  • HTML & CSS
  • Python
  • Linux OS



I.T. PROFESSIONAL / OPERATIONS MANAGEMENT
  • Results-driven technology professional with a progressive, twenty-year career in Information Technology, IT Management and Database Administration.
  • Implemented and managed Help Desk, technical support operations, identifying cause, prevent recurrences and document incidents.
  • Excellent written and verbal communications; translating technical terms into easily understood information for non-technical users.
  • Results-driven with a history of implementing new procedures, technologies, and documentation to strengthen systems and enhance operational efficiency.
  • Team player with great ability to form relationships.
  • Experienced Vendor Procurement and Management.
  • Ability to communicate and cultivate relationships with all levels of titles, including C-Level individuals.
  • Organized individual with ability to handle multiple projects and tasks across all areas of technology and database management.
AREAS OF EXPERTISE

Data Analysis & Reporting | Testing & Troubleshooting | Website Management | Database Administration | Vendor Relations | Help Desk & Technical Support | Project Management
TECHNICAL PROFICIENCIES

Database:  Database administration experience importing, reporting and analysis
Languages:  HTML, Entry CSS, Entry SQL, currently studying Python
Platforms:  Windows 7/10; Windows 2008/2016 including Hyper-V
Software:  Office, 365, SharePoint, Andar

Work Experience

VP Technologies and Administration / United Way of the Greater Capital Region, Inc. Albany

May 2001 - May 2021
VP of Information Technologies & Administration
October 2017 - May 2021
Ensure network availability for local and remote users while maintaining a Windows network of servers and workstations; virtual and local machines, providing support and help desk responses. Administering, maintaining, and utilizing data and a database to track donors, agency payouts, while utilizing data analytics to provide valuable feedback to end users.
  • Network, database administration, SharePoint administration and 365 applications.
  • End User support, training, standard operating procedures documentation. Campaign support, including online giving.
  • Created and Implemented new operating procedures to cut down data entry by more than 75%.
  • Created Standard Operating Procedures for use by all employees.
  • Trained CFO for projects that cut 90% of time spent on tasks and projects. Worked to create an existing 3-month process and implemented efficiencies to turn the task into a 3-hour process.
  • Worked with outside companies and vendors, creating, and providing a platform for giving campaigns.
  • Windows Operating and Server experience, including Office applications and Microsoft 365, maintaining a network of servers, workstations, and network hardware.
Facilities Director & System Administration
July 2014 - Oct 2017

  • Maintained the network for 25 end users, servers, and software.
  • Worked with outside vendors for building maintenance and projects.
  • Oversaw a remodeling project of nearly 5,000 sq. ft. for tenants, including flooring, electrical and network installations.
  • Maintained relationship with the tenants, addressing small building items.
Systems Administrator
July 2011 - July 2014

  • Managed network, database & end users.
Database Coordinator
May 2001 - July 2011

  • Merged and migrated two systems and databases successfully for a United Way merger.
  • Onboarded and supported team during and after merger.
  • Successful integration of proprietary database and software to support internal and external constituents.
  • Promoted from progressively responsible positions as Data Entry Coordinator, Resource Development Associate, and System Coordinator, held from 2001– 2007.

Baystate Flowers, Clifton Park, NY

Fresh Flower Manager
2000 - 2001

Responsible for all fresh flower inventory and plant management. Ensuring shipments from around the world were turned around promptly for sale to florists. Worked directly with sales team and manager to ensure proper inventory was maintained by cultivating relationships with buyers and vendors.